Returns policy

In Store;

If you purchased your item from our Wokingham store we offer an exchange or credit note within 14 days of purchase.

Items must be returned unworn, unused and in their original packaging with proof of purchase. 

Unless faulty we are not able to offer refunds.

Please note Sale and Promotional items are exchange only within 7days of purchase.

 

Online;

If you have purchased your item online you have 14 days from the date of receiving your item to request a return, in line with the Consumer Contracts Regulations 2013.

To be eligible for a return or exchange your item must be in the same condition that you received it, unworn and/or unused, with tags, and in its original packaging.

Please email us at amy@featherandsole.com notifying us that you intend to return your item, including your name, reason for return and online order number. Once your return is approved you have a further 14 days to send the item back to us.

Customers are responsible for return postage and ensuring the goods arrive back safely and in a sellable condition — please retain proof of postage. We recommend keeping the original packaging to use when returning your order.

Once received, we will email you to confirm and process your refund or exchange within 5 working days.

Personalised or altered items;

We are not able to accept returns for items that have been specifically made, sourced or altered for you.

Events;

Ticketed events are generally non-refundable. If you are unable to attend an event you have purchased a ticket for, please let us know as soon as possible and we will do our best to resell your ticket, though this cannot be guaranteed.